RETURN AUTHORIZATION NUMBERS/PROCEDURE
File It! Pro will accept returns on all products in NEW condition within 30 days of the delivery date, minus original shipping and handling fees, return shipping.

All exchanged and returned merchandise must be in Re-saleable condition.

Please pack the products securely with plenty of packing material in a shipping box and tape securely, and mark with the return address provided to you from our customer service representative. Make sure to ship your product back insured and with tracking. We are not responsible if your package is lost in transit.

Please allow approximately 5 business days for your return to be processed once it has arrived at our office.

No goods will be accepted for exchange or return without authorization.

DAMAGED & SHORT SHIPMENTS
For your protection, File It! Pro purchases excess value coverage from the various Interstate Common Carriers that we employ to ensure that the merchandise you ordered arrives undamaged. The charge for this coverage is INCLUDED in the delivery charge that we quote. In the unlikely event that your shipment arrives with physical damage or shortage:

• Advise the carrier's representative that there is physical damage (or a shortage) and note the damage (or shortage) on the airbill (all damage/shortage must be stated on the airbill, no damage/shortage claims are accepted AFTER the delivery has been made).
• Do NOT sign the airbill stating that the merchandise was received in "Good Condition"
• Please retain all shipping materials
• Please notify our Customer Service Department as soon as possible at (979) 821-2069
• A representative of the Interstate Common Carrier will contact you to make arrangements for viewing and assessing the damages.