It is the answer to a Director's prayer, and the answers to an Office Assistant's every question! Our Office Management Manual provides everything you need for your Assistant to run your office independently and efficiently. It will train, teach, and keep her on track. Explanations and step-by-step instructions on everything from daily task lists and marykayintouch.com to customer care and unit management are included. This is a complete training manual. Seasoned Directors have even found it helpful for themselves as well as their Office Assistants. Bound in an easel-back binder, it stands up on your desk for easy viewing. Includes a CD with re-printable forms and templates, as well as a glossary with Mary Kay terms.